Guest Services position at the Conservatory of Flowers

Conservatory

The Conservatory of Flowers in San Francisco’s Golden Gate park is hiring for a Guest Services position.

GENERAL DESCRIPTION
As an employee of San Francisco Parks Alliance and under the direction of the Guest Services Manager and the Assistant Guest Services Manager, the guest services staff facilitate ticket booth, gift shop and event operations and will perform all the assigned duties listed below.

DUTIES AND RESPONSIBILITIES
-Handle visitor ticket orders and gift shop sales courteously, quickly and efficiently.
-Field visitor inquiries regarding the Conservatory of Flowers and general park questions in a friendly and helpful manner.
-Promptly respond to visitor phone calls and voicemails.
-Maintain knowledge of exhibits and events at the COF as well as those in Golden Gate Park.
-Must be familiar with all information contained in the COF Guest Services Manual.
-Set up cashier station at least 10 minutes prior to the start of shift.
-Process all cash and credit card sales correctly including proper use of Galaxy point of sale system.
-Tabulate, balance and reconcile daily shift drawer.
-Oversee kiosk and gift shop operations efficiently including keeping areas clean and organized.
-Assist with flow of visitors into the Conservatory of Flowers including crowd control.
-Follow COF safety rules, exercises and carry out all emergency procedures.
-Assist with daily set up/breakdown, including cleaning, some heavy lifting, and occasional event set up.
-Attend staff meetings/training sessions scheduled by the Manager.
-Work cooperatively with other SFPA and Recreation & Parks staff and volunteers.
-Practice communication and follow-through by properly utilizing Google Calendar and Salesforce systems.
-Perform side duties as assigned to support other COF departments.

Apply now, through Craigslist

 

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