Snack Concierge – Customer Service

nature_box

NatureBox (www.naturebox.com) is on a mission to make discovering bold, delicious foods easier by empowering consumers with direct access to better choices and a dynamic, personalized experience. NatureBox is a high-growth company that is reinventing the way consumers purchase nutritious foods by leveraging the power of technology and shipping directly to consumers. NatureBox focuses on the $70 billion snack market, selling monthly and weekly subscriptions that allow customers to conveniently purchase, discover and enjoy a variety of innovative NatureBox branded snacks. The Company has over 80 employees and is backed by leading venture capital firms, including General Catalyst, Softbank, and Canaan Ventures.

What We Are Looking For

We’re looking for a highly motivated and resourceful individual who has a passion for customer service, food, and smart nutritional choices to join our tight knit customer support team as a Snack Concierge. A successful snack concierge is a critical and creative thinker who thrives in a fast paced environment that is constantly evolving. This person is energized by working with a team, while still being a strong independent worker.

Responsibilities

  • Deliver best-in-class personalized support to our members through chat, email, and phone support
  • Be an expert on all aspects of NatureBox (product, membership plans, systems, website, etc)
  • Represent the voice of the customer by identifying trends in issues and suggesting improvements to processes, policies and products
  • Efficiently provide order status information and resolve billing, shipping, and technical issues our members encounter
  • Effectively save membership cancellations by offering solutions that would best fit member’s lifestyle
  • Take ownership of projects and manage them to completion with guidance from the customer experience management team
  • Support the broader organization by helping out across Marketing, Merchandising, and Operations as needed
  • Research and present resolutions for customer escalations

Qualifications

  • At least 2 years of customer service, retail or similar experience
  • Start-up experience preferred
  • Desire and ability to “go above and beyond “ at work and for customers
  • Possesses excellent organizational, verbal and written communication skills
  • Strong critical thinking skills and the ability to think on your feet and juggle multiple priorities in an environment that is constantly changing
  • Bachelor’s degree preferred
  • Bilingual in Spanish a plus
  • Full time applicants must have a flexible schedule to support 8 working hours between 7am and 4:30 pm Monday to Friday
  • Familiarity with the following systems are preferred, but not a requirement:
  • Google products (Gmail, Google Docs, Google Calendar)
  • Microsoft Office (Word & Excel)
  • Ecommerce platforms(i.e. VirtualMart, OpenCart, Magento, etc)
  • Help desks/ticketing systems/CRM (i.e. SalesForce Desk, ZenDesk, Mhelpdesk, etc)

Apply via LinkedIn

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