Bilingual Spanish Customer Service Support – Weekends

sparkling_clean

Sparkling Clean Agency is changing the way people book their house cleaning service by offering an online platform where users can instantly book appointments. Seeking a Customer Service specialist who will help drive company growth in a fast-paced, fun environment.

This position is for customer support over the weekend and some holidays. You will be giving support to clients and cleaners for different matters. One important duty is to follow up with customers regarding their service. Whether speaking with soccer moms or service professionals, it is your job to provide personable, validating, and comforting support. We interact with customers via email, and phone, and we do not rest until the problem is solved and the customer is happy.

Responsibilities:
– Listening to and addressing questions from customers via phone and email with care and graciousness.
– Maintaining the highest level of client retention and meeting quarterly goals.
– Following up with clients after the service is performed.
– Resolving clients’ complaints about the service in an honest, friendly, and helpful way.
– Managing multiple situations at once, on a daily basis.
– Ensuring that each person who contacts Sparkling Clean has a positive experience, even if you are dealing with a lot of calls and emails. In other words, staying cool under pressure is very important!

Application Requirements:
– Bilingual fluency/skills in English AND Spanish is required.
– At least one year of customer service/client relations experience
– BA/BS degree required
– Excellent written and verbal communication skills
– Capable of working with little direct supervision
– Excellent time management and organizational skills
– Ability to stay calm and centered, providing personable, comforting support, while dealing with various, potentially challenging situations.
– Excellent Phone presence.

Preferred Qualities:
Typing proficiency
Bilingual with Portuguese

Working Schedule:
Friday: 9:00am to 4:00pm
Saturday: 8:00am to 4:00pm
Sunday: 9:00am to 2:00pm

Compensation:
The starting salary is $18-$22 per hour, depending on experience and qualifications. As the company grows, there will be opportunities to be promoted and to earn more.

Apply via Craigslist

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