Community Outreach Coordinator – Nonprofit

Founded in 1966, Self-Help for the Elderly is a community-based organization committed to promoting the independence, dignity, and self-worth of seniors. Each year the agency serves over 35,000 seniors in San Francisco, San Mateo, Santa Clara and Alameda Counties by providing a comprehensive range of multicultural and multilingual services to empower seniors to help themselves and others. Our vision is to be the premier provider of senior services in the San Francisco Bay Area with a commitment to excellence and achievement. Over 90% of our clients come from low-income minority community.

Summary: Responsible for conducting community education and outreach activities in order to increase Medicare and Health Insurance Counseling and Advocacy Program (HICAP) program awareness throughout the San Francisco County.

Essential Functions:
Promotes greater awareness of Medicare benefits and HICAP services to Medicare beneficiaries and their families throughout the San Francisco County; develops and implements an outreach work plan in collaboration with program staff.

Distributes outreach materials; identifies need for additional outreach materials (e.g. brochures, informational pamphlets, press releases, announcements, flyers, posters and signs) and assists with the development of materials in appropriate languages.

Participates in outreach roundtable discussions, relevant workgroups, community partnership committees and training sessions as assigned by the Program Manager; attends various local community meetings and disseminates the information to staff members.

Develops and maintains positive working relationships with other agencies and healthcare providers in the community which coordinate the Area Agency on Aging on Affordable Care Act implementation.

Documents services/activities and updates records in the SHARP/Peerplace System and Google Calendar according to program protocol requirements and the California Department of Aging (CDA) website; submits monthly service reports as assigned by the Program Manager.

Recruits and trains Community Educators from the pool of volunteer counselors who meet the criteria, coordinates public and media event schedules, and provides ongoing training when needed.

Maintains and updates the calendar and information on the HICAP website.

Provides HICAP counselors with technical support as needed.

Assists the Program Manager in ensuring program compliance with its contractual obligations and community relation performance meets required attainments.

Provides HICAP telephone or in-person counseling as needed.

Performs other duties as assigned.

Bachelor’s degree in social services or related field; or college education with at least three years of experience in social services, healthcare, or elderly and adults with disability community. Experience in special event development and implementation preferred.

Knowledge of Medicare, Medi-Cal, MediGap, Managed Care and Long-Term Care Insurance preferred.

Must have or obtain criminal record clearance.

Must complete HICAP counselor registration within 3 months of employment.

Excellent verbal and written communication and interpersonal skills; and solid experience in group presentations. Bilingual in Cantonese, Spanish, or any Southeast Asian languages preferred.

Ability to work independently and in a team environment.

Proficient in MS Office and desktop publishing.

Must be available to work weekends and evenings occasionally.

Must pass a strength test for physical fitness for the job: able to lift or carry up to 25 lbs, re-testing every two years.

Must have and maintain valid CA driver license with satisfactory driving record.

Benefits: We offer a comprehensive benefits package including a multiple range of medical and dental plans, commuter benefits, flexible benefits plan, retirement plan, paid time off, paid holiday, and etc.

To apply: Please click on the link below to complete an online application.