Customer Service Specialist at REI in San Francisco

The level of customer service an REI member and customer receives leaves a lasting impression and directly impacts REI’s success as a co-op. The role of Customer Service Specialist contributes to the success of REI by processing purchase transactions at registers, selling memberships and other REI services to customers, supporting our 100% satisfaction guarantee by processing customer returns, and completing other unique customer service functions. REI employees pride themselves on living the REI values: balance, authenticity, quality, service, respect, integrity.

In addition to being a customer service sage, typical work for this position includes:

  • Supports customers by responding to product, membership and REI service questions, general inquiries and customer feedback
  • Provide customers with product, membership and service information including the REI Visa Card program
  • Processes purchase, membership, service and return transactions at the register in alignment with REI’s 100% satisfaction guarantee
  • Collect payment for goods, make change and distribute receipts
  • Identify, research, and resolve customer issues
  • Supports Retail Store Pick-Up (RSPU) by assisting with the receipt of product from truck and processing customer pick-up.
  • Performs unique transactions such as special orders, Outdoor School sign-ups and special ticket sales.
  • Maintains customer and employee hold area by keeping the area organized and removing items that are beyond the hold dates.
  • Processes damaged goods according to store policy. This may involve tagging, moving and/or re-pricing the item
  • Informs customers of repair options and completes repair processing.
  • Follows document retention and disposal guidelines
  • Maintains and stocks work area

Bring your passion and expertise

Here are some skills that we look for in our Customer Service Specialists:

  • Previous cashiering experience
  • Previous customer service experience (preferred)
  • 10-key skills (preferred)
  • Effective communication skills
  • Ability to adhere to company policies and procedures
  • Availability to work a flexible schedule based on business needs, including evenings and weekends

Apply online through Indeed