Store Assistant at the Bay Area Discovery Museum



The Store Assistant maintains the Bay Area Discovery Museum’s Customer Service Standards by greeting customers, selling products, ringing sales and giving product information to visitors, all while maintaining a well-stocked and organized museum store.

This is a full-time, non-exempt position reporting to the Senior Manager of Retail Operations. The schedule for this position will be Tuesday through Saturday, 8:30 AM to 5:15 PM.

Major Responsibilities

Customer Service and Selling Function (75%):
* Uphold and enact the Museum’s established Customer Service Standards; engage customers in a pleasant and informed tone.
* Display a professional demeanor and handle difficult situations calmly while working in a hectic and vibrant environment.
* Actively seek out sales opportunities on the sales floor by engaging in conversation with both children and adults.
* Perform cashier duties and Store opening and closing procedures while ensuring the proper handling of cash and sales receipts; accurately count tills and make change, apply membership and other discounts, accurately report any cash overages or shortages, and turn in required closing paperwork to the Accounting department.
* Maintain a clean and safe Store for all visitors; dust and clean surfaces daily and use time efficiently between customer interactions to continually straighten merchandise, fill in merchandise from understock areas, and identify needed items from the remote stockroom.
* Apply knowledge to identify operational issues and internal problems and report them to the Senior Manager of Retail Operations.

Merchandise Handling Function (20%):
* Accurately check in merchandise, price merchandise, and report any shipment problems to the Senior Manager of Retail Operations.
* On a daily basis, identify stock needed in the Store, pull merchandise from the remote stockroom, and arrange merchandise on the selling floor.
* Maintain stockroom organization and neatness as set by the Senior Manager of Retail Operations.

Other Miscellaneous Duties (5%):
* Become proficient with the Front Desk point of sale system and fill in when needed greeting, directing and actively assisting museum visitors upon their arrival.
* Attend weekly Customer Service meetings and monthly All Staff meetings.
* Spend time off of the selling floor reading Museum wide emails and responding when needed.
* Keep fully informed as to upcoming museum events and activities.

* One year retail selling experience required.
* Proficient experience with Point of Sale systems a plus.
* Excellent communication and interpersonal skills; positive, energetic, and friendly demeanor.
* Ability to positively accept direction and complete tasks as assigned.
* Initiative to seek out work during slow business times.
* Ability to attend to details and work with a high degree of accuracy.
* Ability to prioritize and efficiently complete varied tasks and meet deadlines.
* Ability to work both independently and collaboratively as part of a team.
* Ability to maintain focus and professional demeanor while serving large numbers of visitors.
* Honest, reliable and a team player.
* Cash handling experience; ability to count cash and change quickly and accurately insuring the store is ready to open at 9:00 AM.
* Basic computer literacy.
* Ability to adhere to work schedule and to work weekends, weekdays and occasional evenings as necessary.

Qualified candidates should apply online at: