Customer Service Agent Trainee for the City and County of San Francisco


The City and County of San Francisco has openings for Customer Service Agent Trainees.

Under immediate supervision from a Customer Service Agent Supervisor, the Customer Service Agent Trainees are trained to, and as part of the training curriculum, receive and process telephone calls from the general public requesting government services and information. Essential functions include: receiving calls; identifying the type of service being requested by listening and asking relevant questions; evaluating information obtained; entering call information into a computer terminal; and referring callers to appropriate and available City services.  Incumbents work with increased independence as training progresses.

Read the full job description and apply online at City and County of San Francisco – Department of Human Resources