Love Sports and Tech? Customer Service for a Live Sports App

gametime_app

Built for iOS and Android, Gametime makes getting into an event as amazing as being there.

Gametime is deeply passionate about building a better mobile world for fans to get faster and easier access for live sports entertainment. This role requires unparalleled attention to detail, fast responses, and an upbeat can-do attitude.
We are looking to hire someone with previous work experience in a support role, preferably which a local sports team or tech start-up.

RESPONSIBILITIES

-Handle escalated issues with class and above and beyond Fan Happiness support
-Work with managers to report daily business operations
-Efficiently and proactively handle orders with customers and sellers utilizing sourcing and sales channels to constantly find the best result (that’s reasonable).
-Work with leads and managers to improve workflow and streamline efficiency
-Quickly answer incoming phone calls with high energy and impeccable communications
-Answer emails as a company spokesperson
-Place outgoing calls and follow up with customers via phone and text
-Be a passionate product expert and be able to answer and take ownership of any and all questions that come your way.
-Build loyalty among both new and returning customers to both fall in love and stay in love with Gametime.
-Provide above and beyond – WOW – GT experience, while helping customers with their purchasing needs

See the full ad and apply online through Craigslist

Advertisements