Patient Services Representative at Sutter Health

Sutter Health is currently hiring for the position of Patient Services Representative in Oakland.

This position is responsible for greeting patients and completing the Check-in/Check-out process. Depending on location, position may be responsible for appointment scheduling and message taking, managing the patients’ medical records including pulling and replacing files and filing reports.

This position, depending on the location, may create cases for Workers’ Compensation, maintain statistics for the department and physicians in the department, create new patient accounts, communicate work status, as well as complete department mailings and reports. Balancing the cash drawer at the end of the day and providing Kiosk reports is part of the position.


High school graduate or GED required.


1-2 years experience in an office environment required. Candidate must have previous experience working with computers working in an office setting.  Previous experience handling money and the ability to make correct change is required for this position.


Knowledge of PC application such as Microsoft Office is essential for this position, experience with medical software preferred. An understanding of basic anatomy and medical terminology is helpful but not required.  An understanding of health insurance

Apply for this position online at Sutter Health – Careers