Customer Experience Specialists at Tesla Motors

Tesla Motors is seeking Customer Experience Specialists for their San Francisco Showroom.

As a Customer Experience Specialist I, you will support customers from the moment they walk into our showrooms to learn about Tesla.

Responsibilities:

  • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
  • Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
  • Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
  • Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
  • Provide the highest level of customer service to all current and future owners

Requirements:

  • Customer service experience required
  • Positive, enthusiastic and passionate about the changes in the personal transportation industry
  • Ability to understand and convey business issues and technical concepts
  • Strong sense of team mentality and reliability
  • Strong communication skills and attention to detail
  • Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
  • Ability to work evenings and weekends
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record.
  • Legal right to work in the United States

Apply online at Tesla – Careers

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