Workshop Manager – OHIO Designs – San Francisco

REQUIRED EXPERIENCE
– 5+ years journeyman experience in custom wood manufacturing in high-end commercial or residential projects involving millwork, doors, windows, or other wood products.
– Managerial experience (discipline, assigning tasks w/ judgment, coaching people, project coordination)

More Info & Apply

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Director of Restaurants/Bars – Palace Hotel – San Francisco

Job #: 15924390 Director of Restaurants and Bars
San Francisco, CA – 94105
Posted 4/16/2018 on CalJOBS

Requirements:  Associate’s degree, 3 years experience

Apply via Caljobs:  https://www.caljobs.ca.gov/vosnet/jobbanks/jobdetails.aspx?enc=9B8/uT7EfbEIDLIMZ8rho/bFqeqxRHlLivh3C648JWdNsFJbSZv7nlg5fxFjfGQD96bVKkd6isVbxxd9JjBiRYkXQH+CTWjxmMKKKjvdq1YKpOkHJohTs4kV9bG6qlgCX60A1991TaMD0RBN7JBjPZ+DxmIFL1awRgCg+4uHkK4=

 

MANAGER – ROOM SERVICE – ST. REGIS HOTEL San Francisco

Job #: 15895174 MANAGER – ROOM SERVICE
ST. REGIS HOTEL
San Francisco, CA – 94103

Apply:  http://www.caljobs.ca.gov

JOB SUMMARY

 

Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guest rooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

 

Managing Day-to-Day Room Service Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Ensures property policies are administered fairly and consistently.

• Communicates areas in need of attention to staff and follows up to ensure follow through.

• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

 

Leading Room Service Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Celebrates successes and publicly recognizes the contributions of team members.

• Communicates performance expectations in accordance with job descriptions for each position.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Observes service behaviors of employees and provides feedback to individuals.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Strives to improve service performance.

• Supervises service behaviors of employees and provides feedback to individuals.

 

Room Service Financial and Budgeting Goals

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.

 

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Empowers employees to provide excellent customer service.

• Interacts with guests to obtain feedback on product quality and service levels

• Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.

• Sets a positive example for guest relations.

• Handles guest problems and complaints.

• Participates in the employee performance appraisal process, providing feedback as needed.

 

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

• Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.

• Trains staff and monitors adherence to all cash handling and credit policies and procedures.

 

Sales Manager – Palace Hotel – San Francisco

Job #: 15895117 SALES MANAGER
THE PALACE HOTEL
San Francisco, CA – 94105

Apply:  http://www.caljobs.ca.gov

 

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
CANDIDATE PROFILE

Education and Experience

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

Director of National Accounts – Ritz Carlton

Job #: 15894885 DIRECTOR OF NATIONAL ACCOUNTS
RITZ CARLTON HOTEL
San Francisco, CA – 94108

Apply:  http://www.caljobs.ca.gov

JOB SUMMARY

 

The position serves as the primary sales person for a larger, more complex property. Responsible for proactively soliciting and handling large opportunities with significant revenue potential. Works to develop, build and maintain long-term, value-based customer relationships in order to achieve personal and team related revenue goals. Depending on needs, may focus on all types of accounts, or can specialize and focus on specific segments (e.g., Corporate, Association, etc.). Ensures business is turned over properly and in a timely fashion for proper service delivery in accordance with brand standards. Provides service to our customers in order to grow the accounts.

 

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. 6 years experience in the sales and marketing or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

 

CORE WORK ACTIVITIES

 

Understanding Markets & Maximizing Revenue

• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Targets group accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation.

• Identifies, qualifies and solicits new accounts with a focus on increasing business.

• Strives to achieve personal and property revenue goals.

• Closes the best opportunities for each property based on market conditions and individual property needs.

• Identifies and develops new markets.

 

Developing & Executing Catering Sales Plans

• Develops and implements an effective sales plan.

• Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Achieves solicitation and prospecting goals.

• Maintains and grows business of existing accounts.

• Designs, develops and sells creative catered events.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Maintains customer, account and opportunity data.

 

Building Successful Relationships

• Works collaboratively with Strategic Accounts, Convention Bureaus, and other property counterparts to drive revenue, ensure customer satisfaction and increase market share.

• Develops and manages relationships with key stakeholders, both internal and external.

• Uses sales resources and administrative/support staff effectively.

• Builds and strengthens relationships with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

 

Additional Responsibilities

• Utilizes intranet for resources and information.

• Manages group or interpersonal conflicts effectively.

• Participates in site inspections.

• Creates contracts as required.

• Executes and supports brand’s Customer Service Standards and property’s Brand Standards.

Director of Banquets – Starwood Hotels/Luxury Collection

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

JOB SUMMARY

 

Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, Event Technology and Operations Managers. Position ensures the highest level of service throughout the event phase. Maximizes revenue opportunities by up-selling during the event phase and maximizes profit by effectively managing costs. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the Event Operations Department.

Education and Experience

 

• High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

 

CORE WORK ACTIVITIES

 

Managing Event Management Operations and Budgets

• Works with the management team to develop and implement the business plan and long term strategies for event operations.

• Establishes and monitors measurable goals for the department.

• Champions all standards, policies and procedures in the Event Operations departments.

• Oversees the execution of event logistics for all events.

• Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.

• Ensures function space and corresponding heart of the house areas are cleaned and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

• Participates in MVP audits and level certification for all technicians.

• Ensures employees maintain required certification.

• Assists with implementation and execution of all event related corporate initiatives and promotions.

 

Managing Profitability

• Ensures department is working within budget and adjusts expenditures according to revenues.

• Maintains awareness of current trends in event management and integrates into the operation in a timely manner.

• Reviews effectiveness of event operations annually and makes appropriate adjustments.

 

Ensuring Exceptional Customer Service

• Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events.

 

Leading Event Management Teams

• Leads execution of activities in Event Operations to support the Event Management strategy.

• Leads event management/operations meetings.

• Coordinates the Event Operations members of Event Delivery teams.

• Works with culinary team to ensure compliance to food handling and sanitation standards.

• Works with Human Resources to ensure compliance with all applicable laws and regulations.

• Ensures that regular, ongoing communication is happening in all areas of event operations.

 

Maintaining Relationships with Property Stakeholders

• Communicates effectively with property departments outside of Event Operations.

• Maintains a strong working relationship with guests/clients, vendors and competitors.

 

Conducting Human Resources Activities

• Reviews staffing levels to ensure that guest service and operational needs are met.

• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.

• Attends pre-event meetings to understand group needs, set appropriate expectations and gather critical information to communicate to Event Operations Team.

• Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures and Local Standard Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

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